Threadmark

Support / 支持

Threadmark help

Common recovery steps and a privacy-conscious way to report problems.

Open a support issue

No questions detected

  1. Wait for the conversation to finish loading.
  2. Use Scan loaded messages for the visible page.
  3. Use Full scan to scroll through the full conversation.

Scan failed

  1. Confirm the conversation is visible and stable.
  2. Retry the full scan from the recovery message.
  3. Refresh the page if the site stopped rendering messages.

Page not recognized

  1. Wait for ChatGPT or Gemini to finish loading.
  2. Select Reinitialize in Threadmark.
  3. Report the page type if the problem remains.

中文排查步骤

  1. 等待 ChatGPT 或 Gemini 页面加载完成。
  2. 先扫描已加载内容，必要时执行全量扫描。
  3. 页面结构无法识别时，使用“重新初始化”。

Before reporting / 提交前

Protect private conversation content.

Include the platform, extension version, page type, steps to reproduce, and the visible error. Do not include conversation text, exported data, or unredacted screenshots containing sensitive information.

请提供平台、扩展版本、页面类型、复现步骤和可见错误。 请勿提交聊天正文、导出数据或包含敏感信息的未脱敏截图。